Hutchinson Thomas named as one of the top firms in Legal 500 Client Service Survey

Hutchinson Thomas Solicitors, which has offices in Swansea and Neath, is one of only eight firms in Wales to be recognised in the latest Legal 500 Client Service Survey – the largest and most comprehensive survey of client satisfaction ever conducted of the UK legal market.

Contacting over 150,000 law firm users every year, Legal 500 researches clients’ views on the standard of service they have received from law practitioners around the country. During this process, they collect over half a million data points, enabling Legal 500 to analyse each law firm’s client satisfaction objectively. This extensive collection of data allows them to fully understand the genuine standard of service clients receive from the UK’s legal teams.

Prepared to statistically valid standards, with unparalleled access to vast datasets, Legal 500 Client Service reports are regarded as the UK-wide benchmark for evaluating relative law firm performance.

Criteria used for the client service survey included quality of lawyers, communication, availability, efficiency and value.

Managing partner, Peter Morgan, said:

“Along with our levels of expertise and experience, we very proud of the standard of service we provide to our clients. So, to have our dedication to client satisfaction recognised by this survey is very gratifying. The Legal 500 directory is the go-to guide for many individuals in the UK offering an independent guide to the capabilities of the best performing law firms in the country. We are, therefore, delighted to once again see our firm recognised in this context.”

The data from the 2020 Client Service Survey is available to view online at, and research towards the 2021 edition is currently underway.

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